TCL Packaging Ltd

The problem

• A Senior Leader whose technical expertise and market knowledge was unquestionable was experiencing a growing number of relationship challenges.
• Poor quality relationships often made it difficult for peers and subordinates to work cohesively and collaboratively with the individual.
• Efficiency and teamwork were suffering which impacted financial performance and team engagement.

The problems had elevated to the point where the Managing Director realised that the run of the mill ‘Personal Impact’ and ‘Communication Skills’ training courses had delivered little if any value for the organisation or the Senior Leader. Something different was required if a solution was to be realised.

The solution

Following an exploratory discussion with the client Managing Director and Senior Leader, Scott Watson developed an intensive, flexible and accountable leadership coaching programme which would incisively tackle the root cause of the issue. The leadership coaching programme was underpinned by the world’s most trusted Emotional Intelligence psychometric assessment, the EQ-i 2.0.

Armed with new awareness not just of Emotional Intelligence competency imbalances, but also of ‘Trigger points’ and practical self management skills and communication tools, the coaching client achieved a remarkable improvement in how they communicated, collaborated and managed themselves, especially during emotionally charged discussions at the Board level.